Terms

TAXI / NCC BOAT / GONDOLE

 

  1. The service reservation is considered confirmed upon receipt of the reservation payment (except for customized services agreed with the suppliers' back-office).

    1.1. The remaining balance must be paid at embarkation on the day of the reservation.

  2. In case of WITHDRAWAL by the CLIENT, a 100% refund will be issued if the cancellation occurs at least 6 hours before the scheduled service. If the cancellation occurs between 5 hours 59 minutes and 1 hour before the service, a refund of 70% of the total value will be granted.

    2.1. For services to and from hotels, we are not responsible for the inability to use their dock if you are NOT a guest of the establishment.

  3. In case of WITHDRAWAL by the SUPPLIER due to force majeure or other strictly personal, unforeseeable, and unavoidable reasons (e.g., health issues), the SUPPLIER will immediately notify the CLIENT and propose an alternative, where possible (https://gotovenice.org/en/faq/condizioni-vendita), ensuring that the means of transportation used to reach embarkation (and departure from disembarkation) remain unchanged. Alternatively, the CLIENT may choose to receive a refund of the amount paid without requesting any penalties from the supplier.

  4. Any changes to schedules and embarkation points must be communicated through the available channels.

    4.1. Free stopover for 10 minutes. After the free stopover, an additional charge of €1 per minute will apply.

    4.2. Payment for stopovers and last-minute surcharges must be made on-site.

  5. The cruise program may vary daily at the discretion of the captain based on weather conditions or other navigation or docking requirements. The Tour Shop Srl shall not be liable for any schedule changes, stopovers, time losses, or interruptions resulting from initiatives or decisions taken by the captain to ensure navigation safety, particularly in unfavorable weather conditions.

  6. If, due to factors beyond the captain's control (e.g., unfavorable weather conditions), the scheduled embarkation and disembarkation ports become inaccessible or unusable, the captain may decide on the most appropriate alternatives and will promptly inform the Guests on board. No damages or compensation can be claimed for such unforeseen events and the resulting inconveniences.

  7. The Tour Shop Srl commits to providing Clients with a vessel in perfect condition, compliant with current regulations, and equipped with all the necessary safety equipment for the type of navigation being undertaken.

  8. In the event of unexpected failures or breakdowns requiring a stop for repairs, the captain will endeavor to minimize the downtime. If the stop exceeds one continuous hour, the Client may request a refund.

  9. The Suppliers declare that they have signed the legally required insurance policies.

  10. The Client embarks with full awareness of the risks and dangers that the service may entail. In the event of an injury not attributable to the responsibility or fault of the captain, the Client may not seek compensation or indemnity from either the captain or the suppliers. Personal accident insurance is recommended.

  11. The Client is required to inform the captain personally before embarkation of any health issues, medication or food allergies, or other specific personal needs.

  12. If unable to swim or facing other personal limitations, the Client must inform the captain and accept any precautions implemented for their safety and well-being.

  13. The Client declares to have been informed and to be fully aware of the service characteristics, the vessel's features, the related conditions, the living spaces on board, and the number of persons that may be accommodated for the service.

  14. The captain has the authority to disembark any individual whose behavior is inappropriate, disruptive to the orderly conduct of the service, or incompatible with a peaceful and disciplined coexistence, as well as those who cause harm or disturbance to other Guests or endanger their safety and tranquility.

  15. Luggage brought on board must be limited to essential items.

  16. Each participant is solely responsible for their personal belongings and assumes responsibility for any theft, loss, or damage. Additionally, they are liable for damages caused to the vessel due to willful misconduct, negligence, or failure to comply with the captain's instructions.

  17. For any matters not covered by this agreement, reference shall be made to applicable Italian laws.

  18. Any disputes arising from this contract shall fall under the exclusive jurisdiction of the Court of Venice.

  19. Privacy: The data provided in connection with this contract will be stored and processed by The Tour Shop Srl (as the data controller) exclusively for contractual and accounting purposes, in full compliance with the Personal Data Protection Code (Legislative Decree No. 193/2003). Signing this contract constitutes the Client's consent, also on behalf of the Guests, pursuant to Article 26 of the aforementioned Legislative Decree, to the processing of such data, confirming that they have been fully informed of their rights under Article 13 of Legislative Decree No. 193/2003.

 

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THE SUPPLIERS

• The Tour Shop Srl, Via Valentino Salmasi 14, Venice – VAT No. 04773800273

• The Suppliers declare, also pursuant to Articles 1341 and 1342 of the Italian Civil Code, that they have read and specifically approve the following contractual clauses:

1 – Payment of reservation and balance on the day of embarkation;

2 – Client withdrawal;

3 – Supplier withdrawal;

5 and 6 – Schedule changes;

8 – Breakdowns and failures;

14 – Behavior on board;

16 – Custody of personal belongings;

18 – Exclusive jurisdiction;

19 – Privacy and data processing authorization.

 

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GLASS FACTORIES

  1. The glass factory is located on the island of Murano, Fondamenta Serenella 1, 30141 Venice, and is accessible via public transport at the Murano Colonna stop.

  2. The glass factory's opening hours to use the purchased ticket are from 09:00 to 17:00 daily.

  3. The purchased ticket is valid for a period of 60 days from the booked date.

  4. Ticket purchases must be made by credit card and are non-refundable.

  5. To access the service, it is mandatory to present the voucher received via email at the address provided during the booking process.

  6. The glass master's demonstration will be accompanied by multilingual explanations provided by the glass factory staff.

  7. Private demonstrations may be available from 17:00 to 19:00 upon request through the available channels.

  8. Purchasing a ticket entitles you to a 25% discount on displayed merchandise.

  9. The glass factory XE VERO declares that it has signed the legally required insurance policies.

  10. All XE VERO glass products are made in Murano.